Experiments with Visa Signature Concierge Service

Opening up my new, shiny Chase Sapphire card, I feel like a valued member. Underneath the Visa logo, it says, “Signature.” My elitism is tempered by the stark realization that everyone and their mother — over 21 — has probably been offered this card. Nonetheless, I’m excited to enjoy the benefits of membership.

Visa Signature service is advertised as a competitor to American Express. AMEX’s platinum and centurion concierges are famous for making the improbable happen. Last minute dinner reservations? No problem. But AMEX’s benefits come from a $450 or $2500 annual fee for the platinum and centurion cards, respectively. As a coupon clipping save-aholic, I’m not interested in any sort of initiation that may later force cognitive dissonance to realize enjoyment.

 

The Signature service includes a wealth of benefits including: Travel Cancellation Insurance, Lost Baggage Insurance, etc. This is most certainly an upgraded card, when compared to similar reward cards.The first day I got the card, I called my concierge to coordinate dates and book a deal at Wynn Resorts while seeing Penn & Teller. Also, since I was planning on a couple day stay, I asked for a complete iteniery of affordable adventures. One day later, I received an email informing me of a problem — Penn & Teller were dark for much of May. Furthermore, that something was wrong with their booking system — they’d need to get back to me in regards to Wynn availability. 

A couple days afterwards, a full list of rates and dates were attached. It had been about four days, and I was still waiting for the itinerary. I emailed to check in, and a few hours later received a detailed, multiple page list.

But even on the first day of having the card, I found the limits. Asking for subscription list companies — websites that could manage email lists for free/cheap — the polite attendant said that wasn’t something she could do. Anything business related was out of the scope. Strange, considering they’ll find products in stores — anywhere in the world — but not complete a simple online search.

My love for the service was cinched after a dinner reservation they made. In Fort Collins, CO, graduation weekend is right around the corner. May 14th represents one of the busiest days for local restaurants. Unfortunately, my favorite was booked full — two months before. I was discouraged, but thought there could be hope by calling my concierge. In late April, now with the card, I figured there could be a chance. I double checked OpenTable.com — nothing.

When the concierge checked (after regular business hours), he said there was nothing. It bothered me. I can make that same check online. I kindly asked if he could check in the next day after calling. Mystically, magically, and miraculously, I received yet another email that next afternoon — a reservation confirmation for 6PM at the most sought after restaurant on the busiest day of the year.

I don’t know how they did it. I’m hooked and will be a staunch user and supporter of their services from now on. I’m off to plan a European vacation with my concierge!